Support email
General questions, account activation, daily bonus assistance.
Contact The Social Playroom
Need a hand with your lounge pass, accessibility, or responsible play request? Reach us using the channels below.
Accessibility
accessibility@thesocialplayroom.com
Barrier reports, alternative formats, assistive technology feedback.
Legal & compliance
Community guideline appeals, data rights requests, contractual queries.
What to include in your message
- Your lounge display name and the email registered on your account.
- A clear description of the question or issue, including timestamps if relevant.
- Screenshots or device details when reporting visual or accessibility concerns.
We respond within 24 hours, Monday–Friday. For responsible play emergencies, see resources on the Responsible Play page.
Business details
DIGIBOX LTD OOD
86 Ul. Oborishte str., R-N OBORISHTE DISTR., AP. 9, Floor 4
Sofia, 1505, Sofia-grad, Bulgaria
Operating hours: 09:00–18:00 EET (Eastern European Time)